Available
The authoritative inventory source currently offers the property or unit.
Next: Allow qualified enquiry or viewing request.
Real Estate
Keep listing and availability context intact until the receiving team acts.
Property discovery only becomes a useful lead when the selected listing, availability state and buyer context survive the handoff into the agency or property workflow.
Listing truth
01
Inventory
02
Availability
03
Enquiry
04
Agent handoff
Listing lifecycle
Do not let stale presentation become inventory truth.
The page should reflect the state owned by the listing source and make uncertainty visible.
Pending / reserved
Interest or transaction state affects availability but is not final.
Next: Explain what can still be requested.
Unavailable
The source no longer permits a new enquiry for that inventory.
Next: Offer related inventory without pretending the listing is active.
Unknown / stale
Freshness cannot be confirmed.
Next: Do not present certainty; refresh or route to manual confirmation.
Enquiry context
What should reach the receiving agent or system.
A generic contact form throws away the work the visitor already did.
Property / unit
- Context
- Identifies the exact inventory being discussed
- Why it matters
- Listing record
- Possible source
- —
Availability snapshot
- Context
- Shows what the visitor saw at enquiry time
- Why it matters
- Inventory source + timestamp
- Possible source
- —
Intent
- Context
- Viewing, purchase, lease, valuation or question require different handling
- Why it matters
- Selected action
- Possible source
- —
Practical constraints
- Context
- Timing or relevant non-sensitive criteria improve routing
- Why it matters
- User-provided context
- Possible source
- —
Freshness failure
A listing remains visible after the authoritative feed marks it unavailable.
The right recovery protects trust rather than hiding the discrepancy.
Stop presenting active availability
The public state follows the authoritative source or clearly marks uncertainty.
Preserve the visitor context
If the person already enquired, keep the listing reference and state seen at that moment.
Offer a useful alternative
Route to comparable inventory or agent follow-up instead of a dead end.
What this proves
The buyer and agent discuss the same property context, even when inventory changes quickly.
Next step
Have listing data in one system and lead handling in another?
Map the source of inventory truth, how freshness is represented, and what context should accompany an enquiry.